Return Policy

Return Policy

At ATS Bags, we want you to be delighted with your purchase. If, for any reason, you are not entirely satisfied with your bag, we've got you covered with our hassle-free return policy.

10-Day Satisfaction Guarantee

We offer a 10-day satisfaction guarantee on all ATS Bags products. If you are not completely satisfied with your purchase within 10 days of receiving it, you are eligible for a return.

Eligibility for Returns

To be eligible for a return, please ensure that:

The bag is in its original, unused, and unworn condition.

All original tags, labels, and packaging are intact and undamaged.

You provide proof of purchase, such as your order number or receipt.

Initiating a Return

To initiate a return, follow these simple steps:

Contact our customer support team at info@atsbag.com.

Carefully pack the bag, including all accessories, in its original packaging, and make sure to clearly mark the outside of the package with the RA number.

Ship the package to the address provided by our customer support team. Please note that you are responsible for covering the return shipping costs.

Refund Process

Upon receiving your returned item and inspecting them, we will process your refund or exchange within 15 business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges

If you'd like to exchange your bag for a different style, color, or size, please specify your preference when requesting the RA number. We will do our best to accommodate your exchange request, subject to product availability.

Damaged or Defective Items

If you receive a bag that is damaged or defective, please reach out to our customer support team immediately. We will arrange for a replacement or issue a refund, including return shipping costs, as applicable.

Questions and Assistance

If you have any questions about our return policy or need assistance with the return process, don't hesitate to contact our customer support team at info@atsbag.com. We are here to assist you!

At ATS Bags we are committed to your satisfaction and are dedicated to making your shopping experience exceptional.